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Secondhome

Job Description

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Events Producer

Second Home is a creative workspace and cultural venue, bringing together diverse industries, disciplines and types of social businesses. We understand that great things happen when different industries, ideas and disciplines are brought together, which is why we curate such a diverse and ambitious community.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for a creative Events Producer to ensure all our London events in the Cultural programme is executed successfully, creating a positive impact for the Second Home brand. 

Key responsibilities  will include 
•    Manage the events email inbox - fielding external enquiries for events at Second Home and directing them towards private hire or head of programming as required.
•    Work closely with Head of Events to ensure the smooth running of all events across Second Home’s London sites
•    Liaise with event partners before, during and after events to accurately understand and deliver their needs and make sure they have a great experience with us. 
•    Work closely with the marketing and social media managers to ensure events are communicated in a timely and exciting way - across posters, emails and online
•    Create briefing sheets for each event and share with the relevant site teams and anyone else involved.
•    Check-in regularly with the bar and cafe managers at Second Home sites to ensure alignment on catering requests for the events programme 
•    Work closely with Head of Events to deliver staff and member parties
•    Take full responsibility for the care and maintenance of the events equipment, reporting issues and re-ordering parts where needed
•    Feed in and develop ideas for events and newsletters

To be successful in this role, you will have with a natural interest in Arts & Culture as well as proven production experience. 

An enthusiastic individual as well as a hard working team player, with a can-do, problem-solving attitude is key to this role. 

You will be required to attend evening events, predominantly during the weekdays. 

If you are the culturally engaged team member that we are looking for ad is ready for a new challenge, we want to hear from you! 
Full-Time Receptionist - Holland Park

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for an energetic receptionist to join the team and ensure we deliver a world-class front of house service to members.

Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor.

Main elements of role:
•    Be a brand ambassador for Second Home and talk passionately about our mission and values.
•    Ensure members and guests receive a world-class welcome.
•    Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, comfort of environment) are consistently met.
•    Think of creative ways to surprise or delight our members so they always feel at home.
•    Having an interest into our members mission and constantly understanding how they can collaborate.
•    Problem-solve any issues members have quickly, intelligently and generously.
•    Consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience.
•    Ensure a thorough handover system between the reception staff according to the shift pattern.
•    Provide backup and support within the staffing structure and carrying out the duties of another member of the team.

The ideal candidate will:
•    Be looking to join a fast paced company with a willingness to progress.
•    Have excellent organisational & time management skills with the ability to prioritise work effectively.
•    Have a great personality and a willingness to be a friendly, insightful and proactive member of a dynamic team.
•    Be open minded and innovative, with initiative, drive and the ability to implement change.
•    Be quick to understand and adopt Second Home’s vision and future growth strategy, having the skills to add value from day one.
•    Be able to be flexible and adapt to change while ensuring best practice is implemented at all times.
•    Have at least a year’s experience in a customer facing role.
•    Passionate about customer services.
•    Naturally adhere to the Second Home credo — pay attention, pay it forward, never cut corners and strive to leave everything better than you found it.

You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s senior management team and have significant opportunities to grow and expand your career.

Please note that this full time role will require you to work weekends.
 
FOH Manager

As a member of the Second Home team you are expected to support our mission to nurture entrepreneurs and creativity. With having the member’s best interest at heart you are here to connect, problem solve and exhibit initiative to enhance the member experience at Second Home. 

Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor. 

For our FOH Manager, you must be problem-solving, motivated individual you will excel at the challenge of a fast-paced and commercially competitive environment. 

Responsibilities will include: 

•    Ensure members receive a world-class welcome and an experience that lives up to our values. Manage member onboarding. 
•    Manage the rota and keep in line with budget.
•    Be responsible for managing all staffing issues within the reception area including holiday and sickness cover, lead with in-house training, day to day feedback and development / performance management.
•    Provide backup and support within the staffing structure and carrying out the duties of another member of the reception team in the event of absence/illness.
•    Order stationary within the assigned budget.
•    Monitor and take responsibility of all spacekeeping checks, handovers. From opening to closing all procedures have to be followed for a brilliant member experience.
•    Conduct VIP tours for our founders, and guests.
•    Make sure all membership packs are always made and registered.
•    Meeting room system, monitoring it, weekly report of what has worked and any issues to the General Manager. 
•    Daily building checks.
•    Reception maintenance, the door, phones, organizing the area behind the books.
•    Managing general enquires phone and email inbox; always gets a professional response.
•    Event support at desk, selling books during events and making sure the receptionist on shift supports the team and looks after the building.
•    Always revisiting the morning and evening checks for the reception team.
•    Setting up and breaking down events with the events team, making sure someone is available to help, with one person always covering reception.
•    Inductions with every company, resident and roamer.

This role is based at our Holland Park, West London location.  

If you have what we are looking for, apply with your CV and salary expectations today! 
 
Part-Time Receptionist, Holland Park

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for a receptionist to ensure that we deliver world class service to all Second Home members and visitors. 

With the member's best interests at heart you are here to welcome, connect and problem solve.

Reception is the beating heart of Second Home — the team is the first to greet members and guests and where people go with a questions or help. It sets the tone each day for every visitor. 

As a problem-solving, motivated individual you will excel at the challenge of a fast-paced and commercially competitive environment. 

Responsibilities include: 
•    Ensure members receive a world-class welcome and an experience that lives up to our values.

•    Be passionate about talking about our brand, culture and story so far to anyone walking through the front door.

•    Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, key management) are consistently met.

•    Communicate with members and guests about our cultural programme , wellbeing and member activities.  

•    Problem-solve any issues members have quickly, intelligently and generously.

•    Provide backup and support within the team, carrying out the duties of another member of the reception team in the event of absence/illness.

•    Record and be rigorous about membership enquiries and follow ups.

•    Work closely with the facilities department by ensuring a half an hour space check is done before your morning shift.

•    Ensure that all complimentary beverage stations and members' kitchens are maintained, stocked and serviced.

•    Ensure that meeting rooms are stocked and adequately serviced - supporting with AV equipment, arranging extra seating, etc

•    Managing the post system - ensuring all post is received, signed for and processed and the post room. 


This role is based at Holland Park, you must be able to work all weekends, some evening work and weekday holiday cover may also be required.

If you want to be part of our dream team and you have great vibe, we want to hear from you! 
 
Full-Time Receptionist - London Fields

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for a receptionist to ensure that we deliver world class service to all Second Home members and visitors. 

With the member's best interests at heart you are here to welcome, connect and problem solve.

Our Values

Be WARM
Be friendly, smile and talk to everyone and always put the members first.

Be INTELLIGENT
Solve problems and provide solutions. Have excellent organisational & time management skills with the ability to prioritise work effectively.

Be CONNECTED 
Understand and adopt Second Home’s vision, having the skills to add value.
From day one make an introduction and ensure members feel part of the community.  

Be INSPIRING 
Be friendly, insightful and proactive member of a dynamic team. 

What’s expected of you as Receptionist
Reception is the beating heart of Second Home — the team is the first to greet members and guests and where people go with a questions or help. It sets the tone each day for every visitor. 
As a problem-solving, motivated individual you will excel at the challenge of a fast-paced and commercially competitive environment. 

Ensure members receive a world-class welcome and an experience that lives up to our values.

Be passionate about talking about our brand, culture and story so far to anyone walking through the front door.

Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, key management) are consistently met.

Surprise and delight our members within the assigned budget.

Communicate with members and guests about our cultural programme , wellbeing and member activities.  

Problem-solve any issues members have quickly, intelligently and generously.

Provide backup and support within the team, carrying out the duties of another member of the reception team in the event of absence/illness.

Record and be rigorous about membership enquiries and follow ups.

Work closely with the facilities department by ensuring a half an hour space check is done before your morning shift.

Ensure that all complimentary beverage stations and members' kitchens are maintained, stocked and serviced.

Ensure that meeting rooms are stocked and adequately serviced - supporting with AV equipment, arranging extra seating, etc

Managing the post system - ensuring all post is received, signed for and processed and the post room. 


About your progression
You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s management team and have significant opportunities to grow and expand your career.
Part-Time Receptionist - London Fields

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for a receptionist to ensure that we deliver world class service to all Second Home members and visitors. 

With the member's best interests at heart you are here to welcome, connect and problem solve.

Our Values

Be WARM - Be friendly, smile and talk to everyone and always put the members first.

Be INTELLIGENT
Solve problems and provide solutions. Have excellent organisational & time management skills with the ability to prioritise work effectively.

Be CONNECTED 
Understand and adopt Second Home’s vision, having the skills to add value.
From day one make an introduction and ensure members feel part of the community.  

Be INSPIRING 
Be friendly, insightful and proactive member of a dynamic team. 

What’s expected of you as Receptionist
Reception is the beating heart of Second Home — the team is the first to greet members and guests and where people go with a questions or help. It sets the tone each day for every visitor. 
As a problem-solving, motivated individual you will excel at the challenge of a fast-paced and commercially competitive environment. 

Ensure members receive a world-class welcome and an experience that lives up to our values.

Be passionate about talking about our brand, culture and story so far to anyone walking through the front door.

Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, key management) are consistently met.

Surprise and delight our members within the assigned budget.

Communicate with members and guests about our cultural programme , wellbeing and member activities.  

Problem-solve any issues members have quickly, intelligently and generously.

Provide backup and support within the team, carrying out the duties of another member of the reception team in the event of absence/illness.

Record and be rigorous about membership enquiries and follow ups.

Work closely with the facilities department by ensuring a half an hour space check is done before your morning shift.

Ensure that all complimentary beverage stations and members' kitchens are maintained, stocked and serviced.

Ensure that meeting rooms are stocked and adequately serviced - supporting with AV equipment, arranging extra seating, etc

Managing the post system - ensuring all post is received, signed for and processed and the post room. 

About your progression

You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s management team and have significant opportunities to grow and expand your career.

This role is based at London Fields, you must be able to work all weekends, some evening work and weekday holiday cover may also be required.

If this role is what you're looking, apply today!
Senior Project Manager

Due to Second Home’s significant growth, we are looking for an exceptional Senior Project Manager to take ownership of complex construction projects and deliver on time and within budget.

Reporting into the Development Director, you will also oversee the portfolio of all projects, providing expert knowledge and support and monitoring progress and reporting on the portfolio status.

You will manage the project delivery, including customer relationship, delivery schedule, subcontractor management, budget control, and quality assurance. PMO management responsibilities will also include the delivery and P&L management of the project. You will also oversee the overall team and PMs ensuring their projects are also on time and within budget. 

You will ensure detailed project, implementation or actions plans are created for the duration of each project as appropriate and have requirements documented and agreed to ensure that project activity meets agreed project objectives. You will create and manage new processes for a more effective project management team, ensuring all standardised and relevant document templates are available from a central place online for the team. 

For the ideal candidate, you must have 

•    Proven successful track record of project management, working under pressure and meeting targets at a senior level in a PMO function
•    Experience in juggle different complex projects/priorities and deliver high quality outcomes under pressure
•    Commercial experience working on client side
•    Team management experience is important as the role will require you to manage and motivate the project teams
•    Dynamic achiever who can negotiate effectively, think strategically, challenge the norms and solving problems with minimal disruption. 
•    Ability to be flexible by adapting quickly to changing priorities 
•    Highly motivated self-starter able to work with minimal supervision and direction
•    Strong interpersonal, time management and problem solving skills 
•    Excellent attention to detail, both written and numerical, and commitment to quality

If you are ready for a new challenge, apply now! 
 
Bookseller, Full Time

We are looking for an enthusiastic and dedicated Bookseller to join Libreria, our unique bookstore in East London. 

If you have a passion for books and significant retail experience, this is a great opportunity to utilise your skills, creativity and expertise in bookselling at its best.

This is a unique opportunity as you will be assisting in the running our store events as well as delivering exceptional customer service to our customers and event partners. 

You’ll be a direct and rigorous communicator, a believer in the power of checklists and processes, uncowed by numbers and schedules, and, of course, a lover of books. You’ll get to know the whole operation inside out and be excited by our possibilities for growth and experimentation. 

You will take on a wide range of responsibilities including:

- Being customers’ first point of contact when they visit Libreria —  making customer recommendations where appropriate and making sales
- Lead on running events during the week and operate the shop on weekends 
- Handling payments through the EPOS system
- Placing orders and book reservations for customers; stock-checking books

As the ideal candidate, you will:

- Have a passion for books, literature and storytelling of all kinds
- Be available on weekends consistently and be flexible during store evening events in the week
- Be a genuine ‘people person’ who finds interaction with colleagues and strangers stimulating;
- Naturally adhere to the credo of both Libreria and Second Home: you pay attention; pay it forward (you’re generous and go above and beyond); never cut corners; and leave everything better than you found it


If you have what we are looking for, apply now! 
Barista / Café Assistant - multiple locations

Second Home creates beautiful collaborative workspaces that bring together thinkers, makers, artists, startups and entrepreneurs.

We are looking for an exceptional Barista/Café Assistant to deliver excellent customer service; ensuring all our guests and members have a great Second Home experience. 

We have roles across three locations: SPITALFIELDS, CLERKENWELL and LONDON FIELDS. 

Reporting to the Cafe Manager, you will be responsible delivering food and beverages with our guests to ensure all Food and beverage requests are met and that customer service is a priority in everything they do. 

The role will be based in Second Home Spitalfields to begin with with possibility to move to other sites as Second Home grows. The cafe is open Monday to Friday 8am to 4pm.

Your responsibilities will include preparing food and coffee beverages for customers, taking orders, working with cash and card transactions at the till, serving guests, cleaning tables and generally keeping the cafe clean and tidy, keeping hygiene standards to a maximum level on site and ensuring all company standards are adhered to, assisting management with any other essential duties for the best operation of the business.

To be successful in this role, you must have previous experience in hospitality, where you have undertaken barista and food preparation services. Excellent understanding of English both written and spoken is required.

We operate more than a café, it is creating an environment that allows our customers to recharge and focus on the things that matter to them and help their business grow. If you understand this and have the experience we are looking for, then we want to hear from you!

 
Vice President of Construction - LA 

We believe creativity happens when you're exposed to new ideas and people – which is why we're creating a space that sparks collisions and collaborations every day. 

Second Home will be opening our first US space in Hollywood in 2019! 

We are looking for an exceptional Vice President of Construction to manage our US projects and develop our project management team based in Los Angeles. 

You will ensure all our US construction projects are delivered on time and on budget. You will oversee the portfolio of all our projects. 

Key responsibilities will include managing the project delivery, develop and maintain both internal and external relationships, manage the PMO team, budget monitoring and negotiate and approve all quotes and contracts for existing and new business. You will review and implement new systems and processes to optimise a more effective project management team including creating standardised document templates. 

Excellent communication is key to this role as you will be reporting back on a regular basis to key stakeholders in the UK in a timely manner.

This role reports into the Global Development Director and our Co-founder based in LA. 

Key skills and experience will include:

- International experience, particularly in the US is essential
- US Supply-chain Management and relationships at Stakeholder / Business
owner level
- Excellent understanding off US Rates / Pricing ratios especially in LA
- Excellent understanding and experienced leveraging ‘Unions’ and Trade
Labour regulations
- Experienced in obtaining LAAR – Los Angeles Authority Regulations
- M&E background would be highly desirable
- Successful track record of project management: able to work under pressure and meet targets; experience of working to a minimum of 6 to 8 projects at one time
- Commercial experience with experience working on client side
- Negotiate effectively; think strategically; bring out the best from internal and external talent; and solve problems with minimum disruption
- Significant experience at a senior level in a PMO Function
- Ability to be flexible by adapting quickly to changing priorities 


**You must already have the right to work in the US as we will not provide sponsorship or relocation. 

If you are looking for a new challenging opportunity to significantly contribute to the growth of our business and you have what we are looking for, apply today! 
Cafe Manager - Clerkenwell

Second Home creates beautiful collaborative workspaces that bring together thinkers, makers, artists, startups and entrepreneurs.

We are looking for a creative Cafe Manager to manage the day to day operations of our Clerkenwell Green site. You will be reporting into the F&B Manager and will take full accountability for the cafe with weekly reporting. 

This is great opportunity for you to take ownership and management of our cafe space. A genuine passion in food, drink and our members is key to making this role a success. 

You can have a more of a work life balance in this role. The cafe is open Monday - Friday (8:00 - 16:00). 

Your responsibilities will include cafe management, sourcing goods, building relationships with our members, budget control, ordering, food preparation, cost control and stock takes.

Excellent communication and interpersonal skills are required. 

Ideally you should have barista experience (or at least an interest in coffee as full training will be provided!). Experience with new cafe openings would be desirable. 

The successful candidate will have an opportunity to grow and develop with the business, with the potential to oversee additional cafe sites. 

If you are looking for a new challenge and opportunity to run your own cafe, apply today! 
Chef - Spitalfields

Second Home creates beautiful collaborative workspaces that bring together thinkers, makers, artists, startups and entrepreneurs.

We are looking for a dedicated Chef to manage the BOH operations of our cafe. You will be reporting into the F&B Manager and will take full accountability for the cafe, setting high standards and leading by example. 

This is great opportunity for you to take ownership and management of our cafe space alongside our Cafe Manager. A genuine passion in sustainability and cooking trends is important - from sourcing quality and seasonal ingredients to developing kitchen processes to reduce wastage and reduce packaging. 

You can have a more of a work life balance in this role. The cafe is open Monday - Friday (8:00 - 16:00). 

Your responsibilities will include seasonal menu planning, budget control, ordering ingredients, stock takes and analysis of weekly figures and costs. You will be creating kitchen processes and due diligence paperwork from scratch, keeping accurate record in order to comply and exceed with Food Safety and Hygiene, health & safety legislation and guidelines. 

Excellent communication and computer literate skills are required. 

Ideally you will already be an experienced Chef in a cafe or small restaurant. 

Experience with new cafe openings would be desirable. 

The successful candidate will have an opportunity to grow and develop with the business, with the potential to oversee additional cafe sites. 

If you are looking for a new challenge and opportunity to develop your food ideas to a unique cafe space, apply today! 
 
Cafe Manager - Holland Park

Second Home creates beautiful collaborative workspaces that bring together thinkers, makers, artists, startups and entrepreneurs.

We are looking for a creative Cafe Manager to manage the day to day operations of our West London site. You will be reporting into the F&B Manager and will take full accountability for the cafe with weekly reporting. 

This is great opportunity for you to take ownership and management of our cafe space. A genuine passion in food, drink and our members is key to making this role a success. 

You can have a more of a work life balance in this role. The cafe is open Monday - Friday (8:00 - 16:00). 

Your responsibilities will include cafe management, sourcing goods, building relationships with our members, budget control, ordering, food preparation, cost control and stock takes.

Excellent communication and interpersonal skills are required. 

Ideally you should have barista experience (or at least an interest in coffee as full training will be provided!). Experience with new cafe openings would be desirable. 

The successful candidate will have an opportunity to grow and develop with the business, with the potential to oversee additional cafe sites. 

If you are looking for a new challenge and opportunity to run your own cafe, apply today! 
Full-Time Receptionist - Clerkenwell Green

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for an energetic receptionist to join the team and ensure we deliver a world-class front of house service to members.

Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor.

Main elements of role:
•    Be a brand ambassador for Second Home and talk passionately about our mission and values.
•    Ensure members and guests receive a world-class welcome.
•    Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, comfort of environment) are consistently met.
•    Think of creative ways to surprise or delight our members so they always feel at home.
•    Having an interest into our members mission and constantly understanding how they can collaborate.
•    Problem-solve any issues members have quickly, intelligently and generously.
•    Consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience.
•    Ensure a thorough handover system between the reception staff according to the shift pattern.
•    Provide backup and support within the staffing structure and carrying out the duties of another member of the team.

The ideal candidate will:
•    Be looking to join a fast paced company with a willingness to progress.
•    Have excellent organisational & time management skills with the ability to prioritise work effectively.
•    Have a great personality and a willingness to be a friendly, insightful and proactive member of a dynamic team.
•    Be open minded and innovative, with initiative, drive and the ability to implement change.
•    Be quick to understand and adopt Second Home’s vision and future growth strategy, having the skills to add value from day one.
•    Be able to be flexible and adapt to change while ensuring best practice is implemented at all times.
•    Have at least a year’s experience in a customer facing role.
•    Passionate about customer services.
•    Naturally adhere to the Second Home credo — pay attention, pay it forward, never cut corners and strive to leave everything better than you found it.

You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s senior management team and have significant opportunities to grow and expand your career.
Part-Time Receptionist - Clerkenwell Green

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for an energetic receptionist to join the team and ensure we deliver a world-class front of house service to members.

Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor.

Main elements of role:

Be a brand ambassador for Second Home and talk passionately about our mission and values.
Ensure members and guests receive a world-class welcome.
Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, comfort of environment) are consistently met.
Think of creative ways to surprise or delight our members so they always feel at home.
Having an interest into our members mission and constantly understanding how they can collaborate.
Problem-solve any issues members have quickly, intelligently and generously.
Consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience.
Ensure a thorough handover system between the reception staff according to the shift pattern.
Provide backup and support within the staffing structure and carrying out the duties of another member of the team.
The ideal candidate will:

Be looking to join a fast paced company with a willingness to progress.
Have excellent organisational & time management skills with the ability to prioritise work effectively.
Have a great personality and a willingness to be a friendly, insightful and proactive member of a dynamic team.
Be open minded and innovative, with initiative, drive and the ability to implement change.
Be quick to understand and adopt Second Home’s vision and future growth strategy, having the skills to add value from day one.
Be able to be flexible and adapt to change while ensuring best practice is implemented at all times.
Have at least a year’s experience in a customer facing role.
Passionate about customer services.
Naturally adhere to the Second Home credo — pay attention, pay it forward, never cut corners and strive to leave everything better than you found it.
You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s senior management team and have significant opportunities to grow and expand your career.

This role is based at Clerkenwell Green, you must be able to work all weekends, some evening work and weekday holiday cover may also be required.

If this role is what you're looking, apply today!
Cafe Manager - Spitalfields

Second Home creates beautiful collaborative workspaces that bring together thinkers, makers, artists, startups and entrepreneurs.

We are looking for a creative Cafe Manager to manage the day to day operations of our Spitalfields site. You will be reporting into the F&B Manager and will take full accountability for the cafe with weekly reporting. 

This is great opportunity for you to take ownership and management of our cafe space. A genuine passion in food, drink and our members is key to making this role a success. 

You can have a more of a work life balance in this role. The cafe is open Monday - Friday (8:00 - 16:00). 

Your responsibilities will include cafe management, sourcing goods, building relationships with our members, budget control, ordering, food preparation, cost control and stock takes.

Excellent communication and interpersonal skills are required. 

Ideally you should have barista experience (or at least an interest in coffee as full training will be provided!). Experience with new cafe openings would be desirable. 

The successful candidate will have an opportunity to grow and develop with the business, with the potential to oversee additional cafe sites. 

If you are looking for a new challenge and opportunity to run your own cafe, apply today! 
Speculative Applications

We are always on the look out for talent, if we don't have a job live that you'd like to apply for, please complete the application form to submit a speculative application and we'll consider you for future roles.
Full-Time Receptionist

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for an energetic receptionist to join the team and ensure we deliver a world-class front of house service to members.

Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor.

Main elements of role:
•    Be a brand ambassador for Second Home and talk passionately about our mission and values.
•    Ensure members and guests receive a world-class welcome.
•    Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, comfort of environment) are consistently met.
•    Think of creative ways to surprise or delight our members so they always feel at home.
•    Having an interest into our members mission and constantly understanding how they can collaborate.
•    Problem-solve any issues members have quickly, intelligently and generously.
•    Consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience.
•    Ensure a thorough handover system between the reception staff according to the shift pattern.
•    Provide backup and support within the staffing structure and carrying out the duties of another member of the team.

The ideal candidate will:
•    Be looking to join a fast paced company with a willingness to progress.
•    Have excellent organisational & time management skills with the ability to prioritise work effectively.
•    Have a great personality and a willingness to be a friendly, insightful and proactive member of a dynamic team.
•    Be open minded and innovative, with initiative, drive and the ability to implement change.
•    Be quick to understand and adopt Second Home’s vision and future growth strategy, having the skills to add value from day one.
•    Be able to be flexible and adapt to change while ensuring best practice is implemented at all times.
•    Have at least a year’s experience in a customer facing role.
•    Passionate about customer services.
•    Naturally adhere to the Second Home credo — pay attention, pay it forward, never cut corners and strive to leave everything better than you found it.

You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s senior management team and have significant opportunities to grow and expand your career.
Full-Time Receptionist

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for an energetic receptionist to join the team and ensure we deliver a world-class front of house service to members.

Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor.

Main elements of role:
•    Be a brand ambassador for Second Home and talk passionately about our mission and values.
•    Ensure members and guests receive a world-class welcome.
•    Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, comfort of environment) are consistently met.
•    Think of creative ways to surprise or delight our members so they always feel at home.
•    Having an interest into our members mission and constantly understanding how they can collaborate.
•    Problem-solve any issues members have quickly, intelligently and generously.
•    Consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience.
•    Ensure a thorough handover system between the reception staff according to the shift pattern.
•    Provide backup and support within the staffing structure and carrying out the duties of another member of the team.

The ideal candidate will:
•    Be looking to join a fast paced company with a willingness to progress.
•    Have excellent organisational & time management skills with the ability to prioritise work effectively.
•    Have a great personality and a willingness to be a friendly, insightful and proactive member of a dynamic team.
•    Be open minded and innovative, with initiative, drive and the ability to implement change.
•    Be quick to understand and adopt Second Home’s vision and future growth strategy, having the skills to add value from day one.
•    Be able to be flexible and adapt to change while ensuring best practice is implemented at all times.
•    Have at least a year’s experience in a customer facing role.
•    Passionate about customer services.
•    Naturally adhere to the Second Home credo — pay attention, pay it forward, never cut corners and strive to leave everything better than you found it.

You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s senior management team and have significant opportunities to grow and expand your career.

Please note that this full time role will require you to work weekends.
 
Facilities Assistant

Second Home is a creative workspace and cultural venue, bringing together diverse industries, disciplines and types of social businesses. 

We understand that great things happen when different industries, ideas and disciplines are brought together, which is why we curate such a diverse and ambitious community.

We are looking for a dedicated Facilities Assistant to oversee and manage the day-to-day facilities operations and routine maintenance activities of our new site.

Your responsibilities will include a range of facilities related tasks such as pro-actively identify and tackle defects/issues around the facility, paying attention to function, appearance, member experience and safety.

You will also be carry out regular health and safety checks as well as assisting with all office porterage such as furniture moves, deliveries and collections.

To be successful in this role, you will be a practical problem solver with a “can do” attitude. Proven facilities experience in a similar work environment would be highly advantageous, as well as a related qualification. Excellent written and verbal communication is key to this role as you will be working with our core team, members, contractors and suppliers. You must be able to demonstrate your ability to multi-task, and confident at meeting all deadlines. Due to the nature of the role, you must be able to carry out manual handling and heavy lifting tasks.
Weekend Receptionist - Holland Park

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor.

Key responsibilities include:
•    Be a brand ambassador for Second Home and talk passionately about our mission and values.
•    Ensure members and guests receive a world-class welcome.
•    Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, comfort of environment) are consistently met.
•    Think of creative ways to surprise or delight our members so they always feel at home.
•    Having an interest into our members mission and constantly understanding how they can collaborate.
•    Problem-solve any issues members have quickly, intelligently and generously.
•    Consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience.
•    Ensure a thorough handover system between the reception staff according to the shift pattern.
•    Provide backup and support within the staffing structure and carrying out the duties of another member of the team.

The ideal candidate will:
•    Be looking to join a fast paced company with a willingness to progress.
•    Have excellent organisational & time management skills with the ability to prioritise work effectively.
•    Have a great personality and a willingness to be a friendly, insightful and proactive member of a dynamic team.
•    Be open minded and innovative, with initiative, drive and the ability to implement change.
•    Be quick to understand and adopt Second Home’s vision and future growth strategy, having the skills to add value from day one.
•    Be able to be flexible and adapt to change while ensuring best practice is implemented at all times.
•    Have at least a year’s experience in a customer facing role.
•    Passionate about customer services.
•    Naturally adhere to the Second Home credo — pay attention, pay it forward, never cut corners and strive to leave everything better than you found it.

This role is based at Holland Park, you must be able to work all weekends, some evening work may also be required.

If this role is what you're looking, apply today!

Accounts Assistant

Due to the continuous growth of the business, we are looking for an exceptional Accounts Accounts Receivable Assistant to support the Finance team and assist in streamlining current processes.

Reporting to our Financial Controller, your key responsibilities will include processing sales invoices, credit control, weekly bank reconciliations and balance sheet reconciliations.

To be successful in this role, you must already be in a similar position within a fast-paced environment. Ideally you should already have strong AR experience.

You must be able to demonstrate your strong work ethic and be proactive as well be a confident user of Word and Excel applications especially VLOOKUPS, SUMIFS and PIVOTS. Experience of Xero would be highly advantageous.

 

Sales & Marketing Director

We are looking for a Sales & Marketing Director to build brand awareness, drive traffic and increase membership sales across all our Second Home locations.

You will take full responsibility and accountability for the success of the Membership Sales and Marketing department. You will be responsible for managing the Membership Sales teams towards achieving their monthly sales targets. You will be responsible for ensuing lead generation, prospecting and outreach across our global sites. Additionally you will be responsible for overseeing the marketing effort for each global hub. The successful candidate will be a natural leader. You will be ambitious, entrepreneurial, and a colleague people respect and like working with.

This is a crucial role to the continued successful growth of the business. With an industry leading salary and major ownership stake in the business, you will share in the upside you create.

Key Responsibilities include:
  • Develop, implement and manage the marketing/membership strategy
  • Develop broker strategy; maintain key broker relationships internationally
  • Manage sales targets, pipeline and other KPIs for the region, work closely with COO, GMs and Membership Sales Leads
  • Successfully hire, train and manage the growing sales and marketing teams in the region; develop the structure and systems that will enable a successful team.
  • Leads the outbound sales process within the region: lead qualification, prospecting, pipeline building and opportunity identification
  • Aim for world class design and creativity across all marketing activity
  • Personally take the lead on larger sales opportunities, successfully collaborating with the sales team
  • Actively lead the optimisation of the sales process in partnership with our local General Managers

Skills and Experience
  • Significant experience in sales and sales management
  • Has worked extensively with regional marketing teams and/or has managed marketing functions
  • Experience working in high-growth and/or early stage company environments
  • Expert presentation, analytical, meeting management, process definition, and communication skills
  • Experience managing teams and producing exceptional results
  • A willingness to travel and spend sufficient time to understand the business and regularly interact with teammates in the region and at London Head office
  • Experience with CRM — Salesforce experience highly desirable
  • Highly analytical, detail oriented and process driven
  • Highly adaptable and excited to operate in a fast-paced environment where the rules are often being defined just in time
  • Highly collaborative and great with people; a great listener
  • Experience working in a similar workspace environment would be desirable
Project Manager 

Everything we do is designed to help people flourish and succeed in the modern economy — and unlock their full creative potential.

We are looking for an exceptional Project Manager to oversee the delivery of a new Second Home building — to include overall budget management, management of architects, consultants and contractors, through the design and build phases of the project. To be responsible for steering the project to deliver a building that is both ‘on brand’ and operationally optimal. Reporting to the Development Director — to be a trusted advisor to the management team & co-founders throughout the design and construction process.

Key Responsibilities include:

1. Manage the Design & Construction Team
  • Manage the architects, consultants and contractors for the relevant site project.
  • Advise on the procurement strategy and allocate work to subcontractors.
  • Provide strong and decisive project management skills.

2. Manage the Construction Budget
  • Manage overall project budgets and programmes to ensure minimal scope-creep
  • Locate opportunities to maximise profit and minimise construction costs
  • Review and control costs from external third parties; architects, consultants, contractors and suppliers

3. Protect the Vision & Brand:
  • Have a full understanding of Second Home’s vision and brand and how that translates into the built environment
  • Work with the architects to protect the creative and aesthetic integrity of the building through the construction process.

4. Protect the Operation:
  • Pay particular attention to the parts of the buildings that are critical to smooth operation of Second Home as a business — the workspaces, the F&B spaces, the events spaces, the back of house provision, the security.

5. Inform Senior Management and the Founders
  • Clearly and regularly report back to the co founders and senior management on the progress of the project and where their involvement might be required..
  • Ascertain and advise the co-founders on project risks; carry out assessments, escalate and manage as they arise.

The Ideal Candidate
  • Experience of working for a fit-out contractor and for a building developer / client desirable
  • Confidence in handling office fit-out projects with major building elements . Experience of managing budgets, programmes and third party interfaces in projects ranging from £2m to £8m
  • Able to work and collaborate closely with our assigned architects
  • The ability to work with sponsors, clients, subject-matter experts and suppliers from initiation to sign off/review
  • The ability to produce project reports and risk analyses
  • Personable, charming and astute; able to read a room
  • Strong negotiation skills
  • Organised with excellent attention to detail
  • Commercial and realistic in approach
  • Proactive, decisive and autonomous in style
  • Confident and able to challenge where necessary
  • Entrepreneurial and flexible in nature
  • Passionate about Second Home vision and brand
Head of Projects

Second Home was created to support creativity and entrepreneurship in cities around the world.

Due to significant growth in the business, we are now looking for an exceptional Head of Projects to manage and coordinate our Development Project Management team.

You will ensure all construction projects are delivered on time and within budget. You will oversee the portfolio of all projects, providing expert knowledge and support and monitoring progress and reporting on the portfolio status.

Key Responsibilities include:

1. PMO Management
  • Manage the project delivery, including customer relationship, delivery schedule, subcontractor management, budget control, and quality assurance
  • Delivery and P&L management of the project
  • Build and develop internal, partner and supplier relationships
  • Negotiation and approval of quotes, technical and service contracts on existing and new business
  • Ensure that contractual obligations and requirements are met concerning all elements of the service delivery
  • Proactively engage with Directors and senior managers to identify opportunities for business improvements
  • Manage the day-to-day activities in the Project Management Office (PMO)
  • Manage the PMO team and provides performance feedback and goal-setting; conducts annual performance assessments and skill development and training

2. Project Delivery
  • Ensure detailed project, implementation or actions plans are created for the duration of each project as appropriate
  • Ensure projects have requirements documented and agreed to ensure that project activity meets agreed project objectives
  • Ensure monitoring of progress against all projects is timely and accurate and enables stakeholders have visibility and sufficient information to make the required decisions
  • Ensure risks, issues and dependencies are being recorded, monitored and proactively managed to minimise disruption to successful delivery
  • Participate in project reviews, approvals, and gating processes
  • Deliver an effective and timely schedule of project communications liaising with the relevant Senior Management and stakeholders

3. Project Delivery Approach
  • Devise, produce and implement new systems and processes to optimise more effective project management as required and within the framework of the organisations Project Delivery Approach
  • Ensure standardised and relevant document templates are available from a central place online for both the PMO and business project team members

4. Financials & Benefits Realisation
  • Liaise closely with Business Services teams to ensure accurate & robust budget monitoring against project plans
  • Ensure a robust process of notification or escalation is in place to report on both underspend and potential overspend with the appropriate approvals sought for either situation
  • Ensure post project reviews are in place and include lessons learnt exercises which identify both positive and negative outcomes to be actioned

The Ideal Candidate
  • International experience, particularly in the US is essential
  • M&E background would be highly desirable
  • Successful track record of project management: able to work under pressure and meet targets; experience of working to a minimum of 4 to 5 projects at one time
  • Commercial experience with experience working on client side
  • A dynamic achiever who can negotiate effectively; think strategically; bring out the best from internal and external talent; and solve problems with minimum disruption
  • Significant experience at a senior level in a PMO Function
  • Recognised formal project management qualification (PMP/APMP/Prince2/P30 or equivalent) is desirable
  • Good understanding of performance management frameworks and tools in the delivery of business objectives
  • Team management experience with the ability to manage and motivate project teams as well as the PMO
  • Experience of being a Business Partner and managing those relationships
  • Ability to juggle different projects/priorities and deliver high quality outcomes under pressure
  • Ability to be flexible by adapting quickly to changing priorities
  • Highly motivated self-starter able to work with minimal supervision and direction
  • Strong interpersonal, time management and problem solving skills
  • Excellent attention to detail, both written and numerical, and commitment to quality
  • Comfortable with coordinating and collaborating with business teams to drive required decisions and outcomes
  • Ability to challenge
Project Cost Manager - LA (Fixed Term Contract)

We believe creativity happens when you're exposed to new ideas and people – which is why we're creating a space that sparks collisions and collaborations every day. 

Second Home will be opening our first US space in Hollywood! 

This means we are looking for a new Project Cost Manager to support our Development Director to oversee all budgets and commercial controls, as well as Value Engineering solutions on the LA and Pasadena Projects.

Key responsibilities will include preparing a list of potential VE and cost savings, review our FFE and identify savings where possible, produce monthly cost reports for our Directors and create a strong supply chain with local suppliers. 

Communication is key to this role as you will be reporting back  regularing to key stakeholders in the UK.

Key skills and experiece will include:
  • US Construction contracts
  • LARR (Los Angeles Regulatory Reform)
  • US Permit / permission processes
  • US Contractor rates and pricing
  • US Supplier / Sub supplier database and contact information
  • Collateral Warranties
  • A good knowledge of building and/or joinery industry practices, processes and requirements.
  • Strong negotiation skills Understanding of budget management
  • Ability to communicate and interact with relevant stakeholders including clients and staff.
  • Knowledge of the tender preparation process
  • Able to work to timescales and under pressure
  • Demonstrate adaptability in meeting client needs.
  • Possess a good level of practical skill in the use of MS Project
  • Estimating packages and Company specific software
  • Working knowledge of AutoCAD software
  • Up to date knowledge of Health and Safety matters.
  • A thorough understanding of Construction contract law
  • Possess an excellent understanding of commercial and financial matters


You must already have the right to work in the US as we will not provide sponsorship or relocation. 

* This is a six months fixed term contract based in Hollywood, with the potential for the role to become permanent. 
 
Receptionist, Spitalfields (Full Time)

Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.

Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor.

Key responsibilities include:
  • Be a brand ambassador for Second Home and talk passionately about our mission and values.
  • Ensure members and guests receive a world-class welcome.
  • Ensure that all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, comfort of environment) are consistently met.
  • Think of creative ways to surprise or delight our members so they always feel at home.
  • Having an interest into our members mission and constantly understanding how they can collaborate.
  • Problem-solve any issues members have quickly, intelligently and generously.
  • Consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience.
  • Ensure a thorough handover system between the reception staff according to the shift pattern.
  • Provide backup and support within the staffing structure and carrying out the duties of another member of the team.

The ideal candidate will:
  • Be looking to join a fast paced company with a willingness to progress.
  • Have excellent organisational & time management skills with the ability to prioritise work effectively.
  • Have a great personality and a willingness to be a friendly, insightful and proactive member of a dynamic team.
  • Be open minded and innovative, with initiative, drive and the ability to implement change.
  • Be quick to understand and adopt Second Home’s vision and future growth strategy, having the skills to add value from day one.
  • Be able to be flexible and adapt to change while ensuring best practice is implemented at all times.
  • Have at least a year’s experience in a customer facing role.
  • Passionate about customer services.
  • Naturally adhere to the Second Home credo — pay attention, pay it forward, never cut corners and strive to leave everything better than you found it.

You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s senior management team and have significant opportunities to grow and expand your career.
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